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Member cannot access website

  • Gindes
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Member cannot access website

11 years 11 months ago - 11 years 11 months ago
#40640
Club 467 --- We have a club member who cannot access the website. Here is the information I was sent regarding this. Please resolve.

browser - FireFox 33.1, Mac OS X 10.6.8

your internet service provider and network - Comcast (not sure what my network is aside from my ISP)

what specifically you were doing - Try to access the following url: mckinley.toastmastersclubs.org/agenda.html , and then I tried www.standandspeak.info , and then mckinley.toastmastersclubs.org

when the problem occurred (day and time) - Today: Nov. 13, 2014, about 7:15am (this is the most recent time, this has happened several times with basically the same conditions over the past weeks and months)

IP address your computer had at the time of the issue - 98.212.132.96
Last edit: 11 years 11 months ago by Gindes.
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Re: Member cannot access website

11 years 11 months ago
#40642
Ask that person to try again.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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Re: Member cannot access website

11 years 11 months ago
#40643
The member has tried several times over the last few weeks and still has no access despite clearing browser cache and doing updates. Additionally the member's information has not changed. Email and so on in the system remain the same.
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Re: Member cannot access website

11 years 11 months ago
#40644
Please ask the person to try now. Her IP was blocked for abuse.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
The following user(s) said Thank You: Gindes
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Re: Member cannot access website

11 years 11 months ago
#40646
Thanks!
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