Member password not remembered

Hello~

First of all, the new improvements to the FTH are fantastic! I especially love the membership management section. It's so much easier to navigate! Thank you.

About the same time that you were inaugurating the new version of ToastHost, I changed one of my members to an officer position (may or may not be relevant). Now, when he attempts to log in, he gets the message about being sent an authentication key, instead of being able to log in- which he was able to do before. Plus, he does not receive the authentication key in his email. Is this a known problem, or something unique to my member? How do I work around this so he can access the agenda on the website?

Thanks so much,
~Stacey Rain

First name of officer please.

Also have him click on the refresh at the bottom of the club iste page.

Trevor.

Thank you. Please check your e-mail inbox and spam/junk mail folder for your authentication key and instructions.

the authorization email was sent and received by his email processor
Nov 25 00:28:10 toastmastersclubs sendmail[29000]: sAP0S914028996: to=<tstevenson@getty.edu>, ctladdr= (501/502), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=120765, relay=aspmx.l.google.com. [74.125.22.27], dsn=2.0.0, stat=Sent (OK 1416875290 t34si1641739qgt.120 - gsmtp)

Thanks, I'll check with him now.

~SRS