Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Not able to log in to club website

  • nkernan
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Not able to log in to club website

11 years 9 months ago
#44160
Hi,

I've entered my email address and pw to login but it said the pw was wrong. So I sent a reset request but nothing ever came to my email. Any help would be appreciated.

NK
N. Kernan Club #3263
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  • Pam
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Re: Not able to log in to club website

11 years 9 months ago
#44161
Have you checked your junk email? Do you have multiple emails? The message will have gone to your aol address which is recorded on your club database.

Did you get an acknowledgement saying the email had been sent when you did the reset request? Make sure you click on your name from the popup box to select it before asking for the password reset.

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  • nkernan
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Re: Not able to log in to club website

11 years 9 months ago
#44162
Hi , thanks for your help. I did click on my name and it did say an email would be sent to me but I never got one.
N. Kernan Club #3263
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Re: Not able to log in to club website

11 years 9 months ago
#44163
Oh, also I did check my spam box and other email addresses but no luck.
N. Kernan Club #3263
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  • SteveTheTechie
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Re: Not able to log in to club website

11 years 9 months ago - 11 years 9 months ago
#44164
I can see 5 authentication emails were sent to your aol email account from reviewing our email log.

I would suggest checking with your club admin and having them verify the accuracy of your email address that was entered for you. You would be surprised how many typos we see in email addresses.

If your email address was entered incorrectly, you would basically be stopped from logging in and you would not be able to receive a password reset email since it would be sent to the wrong address, also.
Last edit: 11 years 9 months ago by SteveTheTechie.
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Re: Not able to log in to club website

11 years 9 months ago
#44166
Thanks for your help. I think there must be a mistake on my email, Ill check with the club admin.
N. Kernan Club #3263
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