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Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Trouble accessing club website through Internet Explorer

  • danche512
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Trouble accessing club website through Internet Explorer

11 years 9 months ago
#44227
Hello. I am unable to access my club's website through Internet Explorer. It works fine in Chrome. At least one other club member is having a similar issue.

My club number is 00009141 and our website is the following: amd.toastmastersclubs.org/

Below are images of a non-working case in IE and a working case in Chrome. I am using IE11. My co-worker is using an older version.

Both of us first noticed the problem last week, when we came back to work after the holidays.

Any help in resolving the issue is greatly appreciated.

-Daniela Toneva
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  • Brian
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Re: Trouble accessing club website through Internet Explorer

11 years 9 months ago
#44238
clear your browser cache/temporary internet files

support.toastmastersclubs.org/doc/item/clearing-browser-cache
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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  • SteveTheTechie
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Re: Trouble accessing club website through Internet Explorer

11 years 9 months ago - 11 years 9 months ago
#44239
Since you may not be able to access the link mentioned in the doc that Brian is referring to, please do the following for IE11:

Internet Explorer

Use one of the following:
  • Hold the Ctrl key and press the F5 key.
  • Hold the Ctrl key and click the "Refresh" button on the toolbar.


BTW, I use IE11 and I am able to access your website.
Last edit: 11 years 9 months ago by SteveTheTechie.
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  • danche512
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Re: Trouble accessing club website through Internet Explorer

11 years 9 months ago
#44289
Thank you, Brian and Steve. I tried both of Steve's suggestions, but I still get the same result in IE (picture NotWorkin.jpg in original post).

There are several other reports from users not being able to access the club site through IE. What all of the reporters have in common is that we all work in the same work place. It is possible that our workplace pushed an update over the Holiday break which is causing this behavior.

Are there any options/add-ons to IE that can cause this behavior? Any other ideas?
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Re: Trouble accessing club website through Internet Explorer

11 years 9 months ago
#44291
FTH requires the use of Javascript and cookies.

Did you try the site on your home computer?
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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Re: Trouble accessing club website through Internet Explorer

11 years 9 months ago
#44292
I just double checked and JavaScript and cookies are both enabled.

Let me try the site from my home computer tonight, and I'll report back. I am also curious to try my work laptop, but from home - not logged into my employers network. This should tell us if it's a browser issue or a firewall issue.
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