Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

My member can't log in

  • 1303443
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Re: My member can't log in

11 years 5 months ago
#49585
I am so sorry!

1303443.toastmastersclubs.org/

It was a typo
1303443
Club number 1303443
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  • Brian
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Re: My member can't log in

11 years 5 months ago
#49587
The emails are being sent to her, have her check her spam box


May 18 13:47:03 toastmastersclubs sendmail[2802]: t4IDl0cq002799: to=<ramrath63@hotmail.com>, ctladdr= (501/502), delay=00:00:03, xdelay=00:00:02, mailer=esmtp, pri=120812, relay=mx2.hotmail.com. [65.54.188.72], dsn=2.0.0, stat=Sent ( <201505181347.t4IDl0cq002799@toastmastersclubs.org> Queued mail for delivery)
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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  • SteveTheTechie
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Re: My member can't log in

11 years 5 months ago
#49588
Also, since she is using Hotmail which gives us some headaches, please have her refer to the following doc, particularly the section on outlook.com/Hotmail.com: support.toastmastersclubs.org/doc/item/e...embers-receive-email
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Re: My member can't log in

11 years 5 months ago
#49589
She's receiving the emails, but she is unable to log into the website, for instance, to sign up for a role on the website.
Club number 1303443
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Re: My member can't log in

11 years 5 months ago - 11 years 5 months ago
#49590
Make sure her cookies are set correctly. If they are not, she will get logged out. The system will "forget" that she is logged in.
Last edit: 11 years 5 months ago by SteveTheTechie.
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Re: My member can't log in

11 years 5 months ago
#49594
Would it prevent her from logging in? Her name drops down when she starts typing it, she clicks it, enters her password, and clicks log in. That is when she gets the error message.
Club number 1303443
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