Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Member having trouble logging in

  • CGoldfuss
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Member having trouble logging in

10 years 9 months ago
#54533
Hi. I have a new member who is having trouble logging into the website. She said she followed the instructions to reset and was supposed to be sent an email with a link. She says that she hasn't received it. She also said that she checked her spam/junk folder and its not there. Any ideas? I double checked the email address on the website and that's ok. Another member reset her password today and said that she had no problems.

Thanks!

Christine Goldfuss
Bethpage Toastmasters
Club #3188
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  • Brian
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Re: Member having trouble logging in

10 years 9 months ago
#54534
members name so we can check what is happening
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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Re: Member having trouble logging in

10 years 9 months ago
#54536
Hi Brian,

The members name is Judy Epstein.

Thanks!
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Re: Member having trouble logging in

10 years 9 months ago
#54538
The emails are being sent and accepted by her mail host. Have her check her Junk/spam box if they are not there she will need to contact her email host.

Jan 4 00:03:02 toastmastersclubs sendmail[23378]: u04031Rs023375: to=<jepstein@mail.com>, ctladdr= (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=151473, relay=mx00.gmx.com. [74.208.5.4], dsn=2.0.0, stat=Sent (Requested mail action okay, completed: id=0LoEXP-1ZiSfX1Hkv-00gKKb)
Jan 4 18:05:30 toastmastersclubs sendmail[31606]: u04I5TL2031603: to=<jepstein@mail.com>, ctladdr= (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=122411, relay=mx01.gmx.com. [74.208.5.27], dsn=2.0.0, stat=Sent (Requested mail action okay, completed: id=0Lkf6Q-1Zhugg06xY-00aTyE)
Jan 5 17:23:26 toastmastersclubs sendmail[681]: u05HNOWI000676: to=<jepstein@mail.com>, ctladdr= (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=120836, relay=mx00.gmx.com. [74.208.5.4], dsn=2.0.0, stat=Sent (Requested mail action okay, completed: id=0MIdXq-1aEIP00x4a-002CWf)
Jan 5 17:24:42 toastmastersclubs sendmail[1764]: u05HOe7M001759: to=<jepstein@mail.com>, ctladdr= (501/502), delay=00:00:02, xdelay=00:00:01, mailer=esmtp, pri=120836, relay=mx01.gmx.com. [74.208.5.27], dsn=2.0.0, stat=Sent (Requested mail action okay, completed: id=0LfC86-1Zs6pG0ElU-00ooj6)
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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  • SteveTheTechie
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Re: Member having trouble logging in

10 years 9 months ago
#54548
Also, have them refer to the following to make sure they can get FTH email: support.toastmastersclubs.org/doc/item/e...embers-receive-email
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Re: Member having trouble logging in

10 years 9 months ago
#54565
Thanks so much for your help! Our member was able to login today. :-)
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