Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

First Time website user not receiving an email authencation

  • sjmonroe
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First Time website user not receiving an email authencation

10 years 1 month ago
#58538
Hi,

Have a member who is trying to log into the club website for the first time. She typed in her name, clicked Authenticate & received the message that a link would be sent to her email. I, as site admin, also received an email saying she was requesting authentication.

She didn't get the email. Also checked her Spam & nothing was there. She tried 3 times yesterday and once today & still hasn't received the email. :unsure:

What can we should we do?
Thanks!
Sharman J. Monroe, CC, CL
VP Public Relations
MBC Toastmasters #911520
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Re: First Time website user not receiving an email authencation

10 years 1 month ago
#58548
Is her email address correct? Her first name in your membership list is spelt differently to that part of her address
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Re: First Time website user not receiving an email authencation

10 years 1 month ago
#58549
Send the member an email from your email. If it bounces back, change the spelling in her email address as Pam has found as a possible problem.
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