Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Password Reset Not Working

  • ldavis323
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Password Reset Not Working

8 years 3 months ago
#70615
When a couple of members were unable to access the website, they tried resetting their passwords multiple times (each). They would then receive an emailed link for password reset, but when they clicked on the link, they received the following message:

There was an error with your login -- the Session ID attached to your e-mail (p6PA4ORbcukqluiQg6AMdT8Sn) was not valid. Please check to make sure the full link was sent when clicked.

Please let me know what to do to reset the passwords for these users so they can access our site.

Thank you
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  • Brian
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Re: Password Reset Not Working

8 years 3 months ago
#70616
Only the last email with a link is valid. If they requested multiple emailss they need to only click the link in the last email.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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  • ldavis323
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Re: Password Reset Not Working

8 years 3 months ago
#70617
I tested this issue earlier and I had the same issue. And I'd only requested and received the email reset link once.

I just checked it again, though, and it seems to be working.

I did receive a new pop-up giving me the option to accept/not accept cookies, and I accepted, so maybe that had something to do with it.

Thanks!
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