Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Unable to Login as Site Admin

  • thomas.tilson
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Re: Unable to Login as Site Admin

7 years 11 months ago
#72796
For the sake of completeness, I tried on Microsoft Edge, Internet Explorer, and Firefox, but still encountered the same error when attempting to save the new password through the Administrator portal.

I even attempted to have our club President update the administrator password by forwarding him the login key url, but he also ran into similar issues. Thoughts appreciated and thanks again for your time and help.
Thomas Tilson
clayton.toastmastersclubs.org
Club 5877950
VP of Public Relations
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  • SteveTheTechie
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Re: Unable to Login as Site Admin

7 years 11 months ago - 7 years 11 months ago
#72799
"forwarding him the login key url"
:thumbsdn:

Do *not* use the url for logging in... :pinch: It will become outdated (by design).

You *must* use the login dialog for logging in each time.
Last edit: 7 years 11 months ago by SteveTheTechie.
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  • thomas.tilson
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Re: Unable to Login as Site Admin

7 years 11 months ago
#72800
You *must* use the login dialog for logging in each time.
- Yes, he would attempt to sign in as Admin and click "forget your password," but it would email me the one-time login key since I am currently the club site admin. Trying any option available at this point and I agree not best practice.

Attached are the screenshots just before and after I click save within the Administrator Portal on the Admin Info tab to update the password. I have made sure to use both letter and numbers with no special characters in all attempts.
Thomas Tilson
clayton.toastmastersclubs.org
Club 5877950
VP of Public Relations
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  • Brian
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Re: Unable to Login as Site Admin

7 years 11 months ago - 7 years 11 months ago
#72801
If you are the site admin submit a change request and stop forwarding the admin emails.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
Last edit: 7 years 11 months ago by Brian.
The following user(s) said Thank You: SteveTheTechie
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  • thomas.tilson
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Re: Unable to Login as Site Admin

7 years 11 months ago
#72810
I have already submitted to make myself the site admin since the previous one is no longer with the club (see initial post).

Is there another way to submit a password change for the club site administrator other than clicking on the "forget your password" link when logging in as site admin?

There appears to be multiple related issues on this similar topic and adjusting internet settings is not resolving the problem.
Thomas Tilson
clayton.toastmastersclubs.org
Club 5877950
VP of Public Relations
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Re: Unable to Login as Site Admin

7 years 11 months ago
#72811
1) You are listed as the site admin.
2) I have sent the password link email and it was accepted by your email server
Nov 14 13:34:08 toastmastersclubs sendmail[17385]: wAEDY7ox017380: to=<Thomas.Tilson@claytonhomes.com>, ctladdr= (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121418, relay=mail-pp04.claytonhomes.com. [216.77.95.99], dsn=2.0.0, stat=Sent (2nr7c91h3d-1 Message accepted for delivery)
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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