Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Member not getting club or password reset emails

  • Mark Perlik
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Member not getting club or password reset emails

7 years 9 months ago
#73234
Club 3802

Please help. I have a member saying that he is not receiving members emails and when he enters his email and leaves password blank, he also gets nothing. The member's email address is bill@billsmallman.com.

Thanks,
Mark Perlik
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  • Pam
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Re: Member not getting club or password reset emails

7 years 9 months ago
#73244
Please ask him to whitelist toastmastersclubs.org - see this document: support.toastmastersclubs.org/doc/item/e...embers-receive-email
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Re: Member not getting club or password reset emails

7 years 9 months ago
#73245
Hi Pam

Thanks for the reply.

I already asked Bill to check his spam folder to see if the emails are there. He said that he already checked his spam folder and found no club emails.

Mark
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Re: Member not getting club or password reset emails

7 years 9 months ago
#73246
Please ask him to try whitelisting anyway - his email provider seems to be blocking his messages
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  • BSMALLMAN
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Re: Member not getting club or password reset emails

7 years 9 months ago
#73251
Hi Pam,

My email is off a personal account through Network Solutions for website www.billsmallman.com . Not sure what you how to "whitelist", and I could not open the article you referring to. I do not have Outlook, Gmail, or Company website. At the bottom of the article you provided, it refers for other email providers, and I could not open the article.

Bill.
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Re: Member not getting club or password reset emails

7 years 9 months ago
#73253
Hi Bill
It seems that Network Solutions is not accepting the email. There should be an option for you to whitelist (or add to "Safe Senders") a domain (toastmastersclubs.org) on your system. You might have to contact Network Solutions to ask them to whitelist it for you.

I see what you mean about the link - I was forwarded to this one which I think is an updated version of the intended URL:
knowledgebase.constantcontact.com/articl...753&pnx=1&lang=en_US
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