Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Member email was working after whitelisting, but no longer

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Member email was working after whitelisting, but no longer

7 years 3 months ago
#75614
I have one member who was not getting email, despite being correctly entered on the membership list. I added his email to the whitelist in Email Security. It initially worked, but now having a problem again. Here is the message as was received by an office when sending to the address. (actual Email disguised for privacy) Also, can you explain "One Advertised SMPT..."?

bob@********.net. appears to be an invalid or non-working recipient email address. (One Advertised SMTP server permanently refused mail.)

*** Please check the email address to make sure it is not misspelled. ***

If you believe this warning is incorrect, please visit support.toastmastersclubs.org and post a support request message.
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Re: Member email was working after whitelisting, but no longer

7 years 3 months ago
#75615
SMTP = Simple Mail Transfer Protocol = Email Server :)

Without a club number we cannot check anything.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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Re: Member email was working after whitelisting, but no longer

7 years 3 months ago
#75616
Apologies! 2207975 is the club number!

Also an add on question. I previously added new member using quick add.. I think some of them did not OPT-IN. But now they are not showing on my list at all! I just re-added them. Is there something that removes them from the distribution if they do not opt-in?
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Re: Member email was working after whitelisting, but no longer

7 years 3 months ago
#75617
if a person added does not opt-in they are removed by the system the club admin is warned each time they enters the members area with a popup that has to be manually cleared.

This will never work as the officer-nnnnn is only available to club members. You have to use the contact-nnnn once you activate it.
Code:
For more info contact us at: officers-2207975@toastmastersclubs.org

bob@rampages.net. is an invalid email address remove the "."
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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Re: Member email was working after whitelisting, but no longer

7 years 3 months ago
#75618
Thanks, did not see the period in the address. The 2K monitor makes things pretty small for old eyes!!!

Thanks for the info. I do not recall seeing the pop-up, but perhaps it was buried under other notices of updates. I don't know if it is possible, but it would be handy to keep the member information that does not OPT-IN in the list as a greyed-out line. I realize it would not be active, but it would help me not think I am crazy for not putting it in in the first place! Thanks for your help!
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Re: Member email was working after whitelisting, but no longer

7 years 3 months ago
#75619
Keeping peoples information who do not opt-in is against many of the spam and privacy laws.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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