Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Setting Password for New User

  • bholsey
  • bholsey's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 23
  • Thanks: 6

Setting Password for New User

7 years 3 months ago
#75688
Hello Technical Support,
I am really baffled by an issue. I am trying to help a new club member set up her account at FTH. However, she cannot set her password. I set her up at the ADMIN CONSOLE and then she received the welcome email. Then, she tried to enter the code. She got an error message (SEE ATTACHED). We tried two different email addresses for her and got the same error.

What could be the problem causing this error?
As the site admin, can I set a default password for her that she can change upon her first login?

Thanks,
Bill
The topic has been locked.
  • SteveTheTechie
  • SteveTheTechie's Avatar
  • Offline
  • Emeritus
  • Emeritus
  • Posts: 11492
  • Thanks: 3057

Re: Setting Password for New User

7 years 3 months ago
#75721
We need more specifics... club number, person, etc.

Your attachment did not come through.
The topic has been locked.
  • bholsey
  • bholsey's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 23
  • Thanks: 6

Re: Setting Password for New User

7 years 3 months ago - 7 years 3 months ago
#75723
Hi Steve,
The FTH Site is remaxaccord.toastmastersclubs.org/ Club number: 7215210
User name is "Susan Crane".

I can't add my JPEG which shows the error message for this user. I get an error from this forum
saying "Failed to Create Attachment Directory"

Thanks!
Bill
Last edit: 7 years 3 months ago by bholsey.
The topic has been locked.
  • SteveTheTechie
  • SteveTheTechie's Avatar
  • Offline
  • Emeritus
  • Emeritus
  • Posts: 11492
  • Thanks: 3057

Re: Setting Password for New User

7 years 3 months ago
#75726
When I look for her, I see a "noemail" address which is a dummy placeholder for someone who does not have an email address entered. Thus, she will not get any emails.
The topic has been locked.
  • bholsey
  • bholsey's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 23
  • Thanks: 6

Re: Setting Password for New User

7 years 3 months ago
#75728
Hi Steve,
You were looking at "Susie Crane" instead of "Susan Crane". I just deleted "Susie". It was a duplicate with her alternate email address.

We want to get "Susan" to work properly. Can you please check that one? Thanks for your help.

Best regards,
Bill
The following user(s) said Thank You: SteveTheTechie
The topic has been locked.
  • Brian
  • Brian's Avatar
  • Away
  • Administrator
  • Administrator
  • Posts: 13974
  • Thanks: 4148

Re: Setting Password for New User

7 years 3 months ago
#75730
I have sent Susan a new password link. have her follow the instructions in the email.

I can see the email being accepted by gmail. have her check spam folder if the email is not in her inbox.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
The following user(s) said Thank You: SteveTheTechie
The topic has been locked.
Moderators: Brian, Heni, Pam, RichardT, NotLiable, NSB, jgavin, Lcala305, peterb323, DebbieT
Time to create page: 0.153 seconds

Latest Forum Posts

Copyright © 2026 FreeToastHost 4 Support. All Rights Reserved.

Site hosting and technical support provided by FreeToastHost, a free service of Toastmasters International.

The information on this website is for the sole use of Toastmasters’ members, for Toastmasters business only. Toastmasters International, the Toastmasters International logo and all other Toastmasters International trademarks and copyrights are the sole property of Toastmasters International and may be used only by permission.