Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Can't log in as administrator

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Can't log in as administrator

7 years 1 month ago
#76723
I am registered as the administrator for our site with email spencer52@comcast.net. My password is not recognized.
I need assistance logging in as admin.
Donna Spencer
Club 7327
sarasotawcr.toastmastersclubs.org
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  • Brian
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Re: Can't log in as administrator

7 years 1 month ago
#76731
The site admin user and password are not the same as your member user and password.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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Re: Can't log in as administrator

7 years 1 month ago
#76738
Dear Brian,

Apparently when I first created our website a long time ago I used our club number as our user name. I changed my password to match my club info but I could not change the user name to match. I am asking for further assistance to resolve this mater please. I still cannot log in.

With respect,

Donna Spencer
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Re: Can't log in as administrator

7 years 1 month ago
#76743
Donna, there is no "admin username", per se, just your club number and admin password. We always require that you enter your club number and admin password for admin logins, but the club number is always just your actual club number, not a "username". However, anyone can find your club number online, so the admin password is really what matters. The club number entry is really a "legacy" part of the admin login, since the system actually determines the club number as soon as you access the website (regardless of login status).
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Re: Can't log in as administrator

7 years 1 month ago
#76744
Dear Steve and Brian,
I appreciate your responses. I have done everything that I can think of to correct the problem myself. My password matches the one that I use to log in to the member side. I can get into the member side but I cannot get into the admin side. I need access as I am the admin of record. What is my next step?

Respectfully requesting assistance,
Donna Spencer, DTM
Educational VP
Club 7327
spencer52@comcast.net
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Re: Can't log in as administrator

7 years 1 month ago
#76747
Norma Mladineo was our past EVP and was acting as administrator. Is she still listed as administrator. If so how do we do a change over. At one point after my initial request for help three weeks ago I thought we had the issue resolved.

My best,
Donna Spencer, DTM
Educational VP
Club 7327
spencer52@comcast.net
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