Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Member doesn't receive password reset

  • elcidb
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Member doesn't receive password reset

7 years 1 month ago
#76891
Hello,

We're having the same issue with club #4396476. I'm the admin for the FTH site Our new members get the 'opt in' email, then I get the emails that our new members have requested a new password. However, they are not receiving the reset password email. I've actually done this myself. I do get the admin email confirming that I requested a new password, but then I too do not get the password reset email.

Would you be able to check if our FTH site is working properly? Thanks!
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  • Brian
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Re: Member doesn't receive password reset

7 years 1 month ago
#76895
1) without at least a first name I cannot look into the issue

2) as most of you are using a company email i would guess your companies spam filters are stopping the emails. You will need to talk to your IT department
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
The following user(s) said Thank You: SteveTheTechie
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Re: Member doesn't receive password reset

7 years 1 month ago
#76983
Hi Brian,

Thanks for responding back! My name is El Cid Balitaan. My email is elcidb@aaisonline.com. I thought it was my company spam folder too but when I checked, nothing was there. Also, they are still receiving the 'opt in' emails as well as any email I send via the FTH website, so my company is definitely not blocking the sender domain. The only email they are not receiving is the 'password reset' email. Any other thought?
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Re: Member doesn't receive password reset

7 years 1 month ago
#76984
Who is "they" please be specific.

I just send your a password reset and your email service accpeted the email, Please give this log extra to you IT department to find the missing email

Sep 10 13:53:50 toastmastersclubs sendmail[27100]: x8ADroYh027097: to=<elcidb@aaisonline.com>, ctladdr= (501/502), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=121443, relay=east.smtp.mx.exch031.serverdata.net. [64.78.25.99], dsn=2.0.0, stat=Sent (Ok: queued as 596A1E0015)
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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Re: Member doesn't receive password reset

7 years 1 month ago
#76985
Thanks Brian!

"They' refers to all the current members of our TM club. I did not receive the password email that you just sent, but I did receive the 'admin' email saying the password email was sent to me. Weird. I'll show the log to my IT group. Thanks!
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