Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Unable to change admin password on site

  • cynvin1
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Unable to change admin password on site

6 years 9 months ago
#78469
I have tried resetting my club's admin password ( whatexit.toastmastersclubs.org ) and each time I receive the email, I click on the link and follow the instructions. After I type in a proper password and click the save button I'm told that there are errors and I have been logged out. I am the website admin and need to be able to login to add new members. What am I doing wrong? Club number is 5124091 (What Exit? Toastmasters, District 83). Thank you!
Club: What Exit? Toastmasters, #5124091
whatexit.toastmastersclubs.org
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Re: Unable to change admin password on site

6 years 9 months ago
#78475
1) your club is using an invalid contact emaill address at Toastmasters.org for the club contact

officers-5124091@toastmastersclubs.org can only be reached by club members.

2) The password you are entering must not be correct.
Code:
Passwords must be at least 10 characters in length and contain both letters and numbers, and may also contain any of the following: _~!@#\$&*-+=
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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Re: Unable to change admin password on site

6 years 9 months ago
#78484
Hi Brian,

Thank you. I changed the contact email address at Toastmasters.org for the club contact. I also double checked that the password I'm entering meets the criteria listed. I am still receiving the logout message, however. What else could I be doing wrong?

Thank you,
Cynthia
Club: What Exit? Toastmasters, #5124091
whatexit.toastmastersclubs.org
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Re: Unable to change admin password on site

6 years 9 months ago
#78591
I was able to log in as the site admin and as you without issue.

Please clear your browser cache and cookies.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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