Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Log In Failures

  • Dale Rebgetz
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Re: Log In Failures

6 years 3 months ago
#80188
Okay, I will accept what you say about it being a bad cookie. The bottom line is it creates a bad user experience. Expecting a technically illiterate user (which will be many, if not most, Toastmasters) who experiences this problem to "clear their cookies" does absolutely nothing positive for the user experience. What can be done at your end (programmatically) to improve the experience? I am sure it is more than nothing.
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  • Brian
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Re: Log In Failures

6 years 3 months ago
#80189
We can not change what is on a persons computer until they access the site properly.
Using a stale session creates issues as we don't know who they are until they properly reconnect.

I use FTH everyday since 2004 and never have log in issues, I use both MAC and PC. I never use MS IE or Edge or Apple Safari because they are notorious in caching things they shouldn't. I use Firefox or Chrome.

We provide the documentation on proper cookie setup and how to clear cache and cookies.
support.toastmastersclubs.org/doc/item/cookie-settings
support.toastmastersclubs.org/doc/item/clearing-browser-cache
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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  • Dale Rebgetz
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Re: Log In Failures

6 years 3 months ago
#80190
I only use Firefox and I see the issue.
Can you identify a stale session? I am assuming yes.
The browser is asking for a page but (as it is a stale session?) the FTH club home page is displayed instead, and the non-functioning login dialog is presented. Instead why not, for example, show a "not authorised" notification page with a link to the main page and a message to go there and log in again?
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Re: Log In Failures

6 years 3 months ago
#80191
Have you set up your cookies as we have documented?
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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  • Dale Rebgetz
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Re: Log In Failures

6 years 3 months ago
#80192
Yes, I do have my cookies set to allow. I have just now specifically checked. I have four saved cookies for the club FTH site.
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