Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Missing names from membership management

  • BkCrutchfield
  • BkCrutchfield's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 3
  • Thanks: 0

Missing names from membership management

6 years 1 month ago
#81311
Hi,
My VPM went into the console and discovered almost all of the names from the Prospect List and Guest List have vanished. What there an update that purged them? Is it possible to have them restored?

Thanks!
The topic has been locked.
  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 13964
  • Thanks: 4148

Re: Missing names from membership management

6 years 1 month ago
#81313
No if they are gone, it is because people removed themselves.
The new privacy laws allows for people to remove themselves from the website, there is a link in every email that goes from FTH to prospects and Guest and former members to remove themselves.

Any ways since you never provided your club number we cannot even look for you.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
The topic has been locked.
  • SteveTheTechie
  • SteveTheTechie's Avatar
  • Offline
  • Emeritus
  • Emeritus
  • Posts: 11492
  • Thanks: 3057

Re: Missing names from membership management

6 years 1 month ago
#81316
non-member lists should always be considered as *temporary* information that exists only as long as the respective person wants the club to have it.
The topic has been locked.
  • BkCrutchfield
  • BkCrutchfield's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 3
  • Thanks: 0

Re: Missing names from membership management

6 years 1 month ago - 6 years 1 month ago
#81320
So sorry for forgetting the club number. I was in a rush. It's 2908799, Stagecoach Speakers Uptown.

I know people can remove themselves. It was surprising that in one week we went from a list of about 50 prospects to about 12. I was wondering if a new rule had been applied that would remove them after a certain amount of time, or if a new "unsubscribe" option had been applied to non-member emails.

Thank you.
Last edit: 6 years 1 month ago by BkCrutchfield.
The topic has been locked.
  • Pam
  • Pam's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 4487
  • Thanks: 1096

Re: Missing names from membership management

6 years 1 month ago
#81322
Has someone moved them into your members list? You seem to have a lot more members than shown on the TI dashboard.

If people don't "accept" having their details kept on your site, and they don't delete themselves, they will stay on the site with a line through their details and then automatically be removed after about a month. You can resend the accept/delete message during that period
FreeToastHost Ambassador
VPE & Webmaster HOT Toastmasters 2026-2027 hot.toastmastersclubs.org/
VPE & Webmaster Redlands Toastmasters 2026-2027 redlands.toastmastersclubs.org/
The topic has been locked.
  • BkCrutchfield
  • BkCrutchfield's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 3
  • Thanks: 0

Re: Missing names from membership management

6 years 1 month ago - 6 years 1 month ago
#81323
All of the people on the prospect list have accepted being on the site, they have been receiving a weekly newsletter and other communications. They aren't in the member list (we have some former members that the VPM hasn't moved to the former member list yet). That's where my question is coming from. We went from having a large list of prospects who haven't seemed to mind being on our list, some for a few years, to a majority of them suddenly disappearing in the last week or so. I'm trying to figure out what changed.
Last edit: 6 years 1 month ago by BkCrutchfield.
The topic has been locked.
Moderators: Brian, Heni, Pam, RichardT, NotLiable, NSB, jgavin, Lcala305, peterb323, DebbieT
Time to create page: 0.166 seconds

Latest Forum Posts

Copyright © 2026 FreeToastHost 4 Support. All Rights Reserved.

Site hosting and technical support provided by FreeToastHost, a free service of Toastmasters International.

The information on this website is for the sole use of Toastmasters’ members, for Toastmasters business only. Toastmasters International, the Toastmasters International logo and all other Toastmasters International trademarks and copyrights are the sole property of Toastmasters International and may be used only by permission.