Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

3341 Cannot Reset Site Administrator Password

  • thomas.weber@usi.edu
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3341 Cannot Reset Site Administrator Password

5 years 8 months ago
#82750
Hello. I am the administrator for our website and forgot my password. I requested the reset, and received the email (a few times.) I cleared my cookies and used Firefox and Chrome to try to reset my password so I could login to my club's website. I received the same error in both browsers. The error is.

You have errors in your form below. Please scroll down and correct the following:
You are no longer logged in. Please log in again.

Did I overlook something?

Thanks,
Thomas
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Re: 3341 Cannot Reset Site Administrator Password

5 years 8 months ago
#82757
Make sure you only have one request active at a time - delete all previous request acknowledgements - only the latest one will work.
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Re: 3341 Cannot Reset Site Administrator Password

5 years 8 months ago
#82758
Hi Pam,

Thanks for the response. I deleted all of the previous requests I requested a new reset and used the URL in the last email. I had the same result. The error message said I was not logged in.

Did I somehow set a flag to always keep me logged out?

Thanks,
Thomas
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Re: 3341 Cannot Reset Site Administrator Password

5 years 8 months ago
#82760
We wouldn't want to keep you logged out!
When you say you cleared tour cookies - I presume you mean you cleared your cache, and that your cookies are enabled

Are you able to try logging in from a different device?
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Re: 3341 Cannot Reset Site Administrator Password

5 years 8 months ago
#82771
Hi Pam,

I was clearing everything including the cache.

I just tried to change my password from a different computer, and I was successful.

Thanks,
Thomas
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Re: 3341 Cannot Reset Site Administrator Password

5 years 8 months ago
#82772
Then it is something on your local computer, sorry but we do not provide computer support.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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