Migrating to FTH4

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Cant log into my second club's FTH account

  • ferram01
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Cant log into my second club's FTH account

5 years 4 months ago
#84018
My issue is that I am in 3 clubs, 2 of which are on FTH. I usually log in to 3375 no problems. I logged into my other club, 1100 and was able to, but now it won't allow me to log in to 3375. Says password is wrong. I can still use my usual username and password to log into FTH 1100. User name: Marianne Ferrara, DTM. BTW, I cleared browser history and I allow cookies from the site, logged out and logged back in, shut down and restarted.
Marianne Ferrara, DTM
Club 3375: mercersbest.toastmastersclubs.org/ (Mercer's Best Toastmasters Club)
Club 1100: wct.toastmastersclubs.org/ (Washington Crossing Toastmasters Club)
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  • Pam
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Re: Cant log into my second club's FTH account

5 years 4 months ago
#84019
I've confirmed that your user name is the same for both clubs.
The records show that you have logged into 3375 in the last 4 hours and into 1100 in the last 5 hours. I'm not sure if your issue has been resolved. If not, try resetting your password for the club you can't access (leave the password box blank).
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  • Brian
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Re: Cant log into my second club's FTH account

5 years 4 months ago
#84020
You are not using the same email address in both clubs.
Are you trying to log in with your name or email address?
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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Re: Cant log into my second club's FTH account

5 years 4 months ago
#84021
Yes, my user name is Marianne Ferrara, DTM. Is my user name not supposed to be the same for both clubs? It is what I usually use to log in.
I have not been able to log into 3375 Mercer's Best Toastmasters as a member. I've only been able to log in as an admin so I'm not sure if that is what you see when you say I've logged in 4 times to 3375?
Marianne Ferrara, DTM
Club 3375: mercersbest.toastmastersclubs.org/ (Mercer's Best Toastmasters Club)
Club 1100: wct.toastmastersclubs.org/ (Washington Crossing Toastmasters Club)
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Re: Cant log into my second club's FTH account

5 years 4 months ago
#84022
Thank you for the prompt response. I usually log in using my User Name, Marianne Ferrara, DTM. It's what comes up in the dropdown. I'm not understanding your comment. Does my email have to be the same for both clubs? I do have 2 that I use, but I could make them the same if I have to.
Marianne Ferrara, DTM
Club 3375: mercersbest.toastmastersclubs.org/ (Mercer's Best Toastmasters Club)
Club 1100: wct.toastmastersclubs.org/ (Washington Crossing Toastmasters Club)
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Re: Cant log into my second club's FTH account

5 years 4 months ago
#84023
1) Are you still having the log in issue?
2) using different emails is OK.
3) If you are still having an issue, clear cookies for your 2 clubs.
4) reset the password for the club that is giving you the password error.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
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