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Issue sending mail to one member

  • david1levyTM
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Issue sending mail to one member

4 years 4 months ago - 4 years 4 months ago
#87589
Hi, I searched the forum for similar issues in the past and it seems sometimes you are able to do something to help and sometimes the suggestion is to reach out to the user's mail service provider, so I thought I'd try asking about our specific issue and see what you suggest.

A member of World of Difference Toastmasters -- Cheri Merz -- uses the following email address: coach.cheri@metaprosperity.org. Whenever we send an agenda out to the club, we immediately get a message in a pop-up that says "invalid/non-working email address". We can email Cheri directly.

Our Vice President/Membership noticed the following in some error message... 
no advertised SMTP server
...and...
X-DKIM-Failure: signature_incorrect
Received-SPF: softfail ( mx203.antispamcloud.com : transitioning domain of  metaprosperity.org  does not designate 198.54.122.149 as permitted sender) client-ip=198.54.122.149
I'm daft about these things. Does this information provide you with enough info to recommend a path of action for us to take? I saw one recommendation by Brian, on another post in this forum, that "Your email host will have to white list This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it.". Is that what we need to focus on here or is this something that can be configured on the FTH side?

Thanks for your help!
David Levy
Member Number 1445237
World of Difference Toastmasters, club: 7872661

 
Last edit: 4 years 4 months ago by david1levyTM.
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Re: Issue sending mail to one member

4 years 4 months ago - 4 years 4 months ago
#87593
Your member hosts in a data center that has spammed FTH many times, and the IP to her mail server was blocked.
I have removed the block for now.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant and Developer for FreeToastHost
Last edit: 4 years 4 months ago by Brian.
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Re: Issue sending mail to one member

4 years 4 months ago
#87599
Much thanks!
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