Migrating to FTH4

Your club admin received the instructions to update their admin password to access FTH4. (FTH3 admin passwords will NOT work in FTH4). Follow the instructions in the email and use 'Member sign in' in the top right corner to access the Club Admin account.

If you are not sure who the club admin is, in your member account; look at 'Club Officers and Members' > "Club Email addresses". The LAST item in this list is the person who is currently listed as your club admin.

If this is not correct, please complete and submit this form to change your club admin:
www.toastmastersclubs.org/welcome/change-admin/

Member does not receive reset password email

  • Terpsicorp
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Member does not receive reset password email

4 years 3 months ago
#87909
New member received the opt-in email and successfully responded. On initial log on did not receive the reset password link email. I deleted the user and reinstated them and same result. Can send other emails to user and they receive them, but they cannot set their password. Email: mattkohn@hotmail.com
 
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  • NotLiable
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Re: Member does not receive reset password email

4 years 3 months ago
#87911
Without your club number we are unable to assist.  Please provide!
Arthur Farnsworth, DTM, PM4
We The Speakers, 9376
In-Person Toastmasters, 3474192
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Re: Member does not receive reset password email

4 years 3 months ago
#87918
Club#: 04748018
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  • NotLiable
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Re: Member does not receive reset password email

4 years 3 months ago
#87921
Have your administrator, when logging in, take a look at the message "[Wed, 30 Mar 2022 22:42:11 UTC, FreeToastHost System Warning]".  It reveals that the provided Hotmail address has bounced too many times and Spamhaus is blocking things (and suggests a remedy).  I just reset the bounce counter, but you may have a more serious problem that this bandage won't fix.
Arthur Farnsworth, DTM, PM4
We The Speakers, 9376
In-Person Toastmasters, 3474192
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