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new member not receiving opt-in email

  • Mis
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new member not receiving opt-in email

3 years 11 months ago
#89093
Hi,

Our newest member is not receiving her opt-in email, even after verifying correct email address (gmail address). I have resent the opt-in two extra times and she has checked her junk/spam folders. She does keep a strong security software on her computer due to her work (Kaspersky).

Can you help? Thanks.

Mishele
pasadena6.toastmastersclubs.org
Pasadena Club 6 #006
 
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  • SteveTheTechie
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Re: new member not receiving opt-in email

3 years 11 months ago
#89098
It would help us to help you if you could provide at least the 1st name of the member in question so that we can investigate.
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Re: new member not receiving opt-in email

3 years 11 months ago
#89099
Yes, her name is Mayu. Thank you!

Mishele
pasadena6.toastmastersclubs.org
Pasadena Club 6 #006
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Re: new member not receiving opt-in email

3 years 11 months ago - 3 years 11 months ago
#89100
From our email logs:
Code:
WARNING (Form Email Send Error: unable to establish SMTP connection to (toastmastersclubs.org) port 25; 5 Retries) Thu 2022/10/20 16:40:52 UTC Club:[6] From:[server@toastmastersclubs.org] To:[mamecashew@gmail.com] CC: Subject:[Action Required: Mayu Sakae Pending Addition to Pasadena Club 6 Toastmasters Website] SUCCESS (Form Email) Mon 2022/10/24 15:22:37 UTC Club:[6] From:[server@toastmastersclubs.org] To:[mamecashew@gmail.com] CC: Subject:[Action Required: Mayu Sakae Pending Addition to Pasadena Club 6 Toastmasters Website] SUCCESS (Form Email) Fri 2022/10/28 17:28:59 UTC Club:[6] From:[server@toastmastersclubs.org] To:[mamecashew@gmail.com] CC: Subject:[Action Required: Mayu Sakae Pending Addition to Pasadena Club 6 Toastmasters Website] Oct 24 15:22:37 toastmastersclubs sendmail[17928]: 29OFMbpk017925: to=<mamecashew@gmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=122189, relay=gmail-smtp-in.l.google.com. [172.253.115.27], dsn=2.0.0, stat=Sent (OK 1666624957 jv2-20020a05621429e200b004ad5edaeeb5si120635qvb.357 - gsmtp) Oct 28 17:28:59 toastmastersclubs sendmail[15658]: 29SHSxMa015655: to=<mamecashew@gmail.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=122187, relay=gmail-smtp-in.l.google.com. [142.251.16.27], dsn=2.0.0, stat=Sent (OK 1666978139 t18-20020a05622a149200b0035a70424231si3394994qtx.690 - gsmtp)

So, it looks like there was a communication issue on the 1st email send attempt, but the 2 subsequent attempts to send the email were successful.

Everything looks fine on our end.  I would suggest arranging a time with the member to re-send the opt-in email in a coordinated fashion, so they get it right after you send it.
 
Last edit: 3 years 11 months ago by SteveTheTechie.
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Re: new member not receiving opt-in email

3 years 11 months ago
#89101
Thank you, SteveTheTechie, for your quick support! I will do as you have recommended.

Best,
Mishele

pasadena6.toastmastersclubs.org
Pasadena Club 6. #006
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