Unable to log in to our website

Our president is unable to log in. He's tried to reset his password, but he gets this message:
There was an error with your login -- the Session ID attached to your e-mail (rr0pDIHgvFxptxGWH5HViiz3C) was not valid. Please check to make sure the full link from the most recent email was used when clicked.

Club number is: 1097297

Have him clear the cookies for 1097297.toastmastersclubs.org and request his password again.

Linocarrillo wrote: Our president is unable to log in. He's tried to reset his password, but he gets this message:
There was an error with your login -- the Session ID attached to your e-mail (rr0pDIHgvFxptxGWH5HViiz3C) was not valid. Please check to make sure the full link from the most recent email was used when clicked.

Club number is: 1097297

We have been having some relatively recent issues w/ password resets--a comprehensive solution has been a bit elusive. If you are still having problems with this and would be willing to contribute an hour or two of your time to work with me to sort this out, then drop me a PM.