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New member cannot reset password
- Kemper Kelly
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New member cannot reset password
4 years 10 months ago
Sir/Ma'am,
We have a new member, Elizabeth Escobedo, who is unable to reset her password. At the login screen, she left the password blank and received an email with a link to reset her password. Upon clicking the link, she receives an error message stating "the Session ID attached to your email was not valid." I asked her to have FTH resend the password link, but the same error occurs. She has tried using the Edge (Chromium) and Internet Explorer 11 on Windows 10 (Ver 20H2, build 19042.685) but the same error occurs.
A screenshot of the error is attached. Any assistance would help. Thanks much.
- Club: San Antonio Sociable Toastmasters #5629
5629.toastmastersclubs.org/
We have a new member, Elizabeth Escobedo, who is unable to reset her password. At the login screen, she left the password blank and received an email with a link to reset her password. Upon clicking the link, she receives an error message stating "the Session ID attached to your email was not valid." I asked her to have FTH resend the password link, but the same error occurs. She has tried using the Edge (Chromium) and Internet Explorer 11 on Windows 10 (Ver 20H2, build 19042.685) but the same error occurs.
A screenshot of the error is attached. Any assistance would help. Thanks much.
- Club: San Antonio Sociable Toastmasters #5629
5629.toastmastersclubs.org/
San Antonio Sociable Toastmasters #5629
5629.toastmastersclubs.org/
5629.toastmastersclubs.org/
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