New member can't log in for first time

A new member gets this message: You have errors in your form below. Please scroll down and correct the following:

1. You must select your name from the displayed drop down list for the login to be accepted. Start typing your name or e-mail, then select your name from the list. If your name does not appear, then the admin has not entered your contact information into this website yet.

 E-mail, Name, or Username ______________ Enter your E-mail, Name, or Username, then select your Name or Username from the pop-up list that displays.Password________________

You haven't given us your club number or the member's name - so we can't even check to see if the member has been entered on the website, which is what the error message is suggesting.

We figured it out, the member had forgotten his user name, and then reset his password so now we are good