Most club members are unable to access site, it is timing out

Good day,

For about a week now, my corporate club members have been telling me they can not access our Club website. Strangely, I am able to access it from all sources (IE, Firefox, my work laptop and mobile).

Is there something you can do to check on this for us?

Thank you so much!

Jill Somers
VP or PR
Club #: 1928495

I would recommend looking for bad links or image references (bogus img tags) in your home page or other web page content, especially if any of those were updated. Frequently I find that different browsers handle bad references differently, so in some cases the website may load with one browser but not with another.

BTW, you were one of the people I was hoping to follow-up with, subsequent to our tcmail updates, since you had had some email headaches in the past. I do not know if you basically gave up on the email issues, or if they got resolved somehow...

We would need to know the IP address that they are using. They can get the IP by going to

whoami.ca/ip.php

Brian,

Hello.

Our internal IT people say that the IP address being blocked is: 64.192.133.129

Can you please help us?

Thank you!
Jill

The IP block has been cleared


IP 64.192.133.129 (US/United States/-) found to have 282 connections - Thu Apr 17 15:20:30 2014