Online documentation working again!

FreeToastHost documentation is back online.

Trouble logging in

  • JanGreco
  • Topic Author
  • Visitor
  • Visitor
10 years 9 months ago #40444 by JanGreco
Trouble logging in was created by JanGreco
Is something going on with the servers? Over the past couple months, there have been numerous times that I have trouble logging in to our club (#1519949) website, due to extreme slowness.

It appears to be an FTH issue, as I have no trouble logging in to any other sites, everything's current on our end, and it randomly works well.

Yesterday morning (day of meeting), severe slowness as I attempted to log in to print a member's introduction.
Last night, it was working as normal.
Today, it won't even let me "select" my name in order to enter my password, effectively rendering the agenda function useless.

Help?

Thanks,

Jan
The topic has been locked.
More
10 years 9 months ago #40453 by Brian
Replied by Brian on topic Trouble logging in
We are monitoring the servers and looking into upgrades were necessary.
The topic has been locked.
  • JanGreco
  • Topic Author
  • Visitor
  • Visitor
10 years 8 months ago #40536 by JanGreco
Replied by JanGreco on topic Trouble logging in
Can't log in again. Club 1519949.
The topic has been locked.
More
10 years 8 months ago #40540 by SteveTheTechie
Replied by SteveTheTechie on topic Trouble logging in
Sorry that you are having this problem. Mondays and Tuesdays are particularly high volume days for us... have you been able to log in on any other days? Trying to determine if this is a responsiveness issue or if there is some other issue involved with this.

If it is the responsiveness issue... we are working on it. We beg your patience.
The topic has been locked.
More
10 years 8 months ago #40545 by SteveTheTechie
Replied by SteveTheTechie on topic Trouble logging in
You may also be able to use your email address to log in as a member. Using this approach does not require that you wait for the autocomplete popup.
The topic has been locked.
  • JanGreco
  • Topic Author
  • Visitor
  • Visitor
10 years 8 months ago #40547 by JanGreco
Replied by JanGreco on topic Trouble logging in
It is definitely the responsiveness issue. Sometimes I can log in relatively smoothly, others it's just so slow that it isn't worth using.

Thanks for the heads up on typing the entire email address instead of waiting...that reduces the required time a little, although still not enough to be able to get things done in the time frame I need to.

As VPE, I rely heavily on this website for preparing agendas. I typically log in on Mondays & Tuesdays (our meetings are Tuesday evenings) and when I'm doing this during a break at work, I simply don't have the time to wait this long. Hopefully it will be fixed soon, or we will unfortunately be compelled to explore another avenue for managing agendas.

Is there an estimated date for resolution to the responsiveness issue?

Thanks :)
The topic has been locked.
Time to create page: 0.124 seconds