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Some users not able to access website

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Some users not able to access website

11 years 5 months ago
#40848
Hi!

I have recently setup our club website: saopaulo.toastmastersclubs.org
It seems that for some particular reason some people can access it, which is my case, and some people cannot...
For those people who cannot access it, the browser returns that the page is not available, as if the address actually did not exist.
At the very same moment, I try to access it in my house and everything is okay.
One curious fact: I was working on the site setup at my girlfriend's house and was doing just fine. Two days later, I tried to access at her house again and since then I always got the "page is not available" error, just the same error several other club members report.

I have tried to reset the router, the modem but without success...

I'd appreciate any help

Thank you
Benjamim Ting
Sao Paulo Toastmasters Club (#2229225)
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Re: Some users not able to access website

11 years 5 months ago
#40849
We will need to know the IP address of the people who cannot access to see if their IP range has been blocked.

The can find their IP by using ipaddy.com/
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
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Re: Some users not able to access website

11 years 5 months ago
#40862
Hi Brian, here is the requested information:


Your IP address: 177.102.8.11
Hostname: 177-102-8-11.dsl.telesp.net.br
Country: BR - Brazil
Country Flag:
State/Region: Sao Paulo
City: Franco Da Rocha
Latitude: -23.3248
Longitude: -46.7185

Thanks
Benjamim Ting
Sao Paulo Toastmasters Club (#2229225)
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Re: Some users not able to access website

11 years 5 months ago
#40863
Please try now
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
The following user(s) said Thank You: SteveTheTechie
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Re: Some users not able to access website

11 years 5 months ago
#41499
Brian, I just got a feedback from the user. Everything is working fine now. Thank you very much!
Benjamim Ting
Sao Paulo Toastmasters Club (#2229225)
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