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Some users not able to access website

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10 years 8 months ago #40848 by benjating
Hi!

I have recently setup our club website: saopaulo.toastmastersclubs.org
It seems that for some particular reason some people can access it, which is my case, and some people cannot...
For those people who cannot access it, the browser returns that the page is not available, as if the address actually did not exist.
At the very same moment, I try to access it in my house and everything is okay.
One curious fact: I was working on the site setup at my girlfriend's house and was doing just fine. Two days later, I tried to access at her house again and since then I always got the "page is not available" error, just the same error several other club members report.

I have tried to reset the router, the modem but without success...

I'd appreciate any help

Thank you

Benjamim Ting
Sao Paulo Toastmasters Club (#2229225)
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10 years 8 months ago #40849 by Brian
We will need to know the IP address of the people who cannot access to see if their IP range has been blocked.

The can find their IP by using ipaddy.com/
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10 years 8 months ago #40862 by benjating
Hi Brian, here is the requested information:


Your IP address: 177.102.8.11
Hostname: 177-102-8-11.dsl.telesp.net.br
Country: BR - Brazil
Country Flag:
State/Region: Sao Paulo
City: Franco Da Rocha
Latitude: -23.3248
Longitude: -46.7185

Thanks

Benjamim Ting
Sao Paulo Toastmasters Club (#2229225)
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10 years 8 months ago #40863 by Brian
Please try now
The following user(s) said Thank You: SteveTheTechie
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10 years 8 months ago #41499 by benjating
Brian, I just got a feedback from the user. Everything is working fine now. Thank you very much!

Benjamim Ting
Sao Paulo Toastmasters Club (#2229225)
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