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Trouble accessing club website through Internet Explorer

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10 years 6 months ago - 10 years 6 months ago #44302 by danche512
I tried several experiments from home and here are the results:
From work (work PC)From home (work PC)From home (home PC)
IEProblemOK OK
ChromeOK OK OK

The issue seems to be confined to IE running on my employer's network. Any ideas?
Last edit: 10 years 6 months ago by danche512. Reason: Table didn't format well in original.
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10 years 6 months ago #44303 by SteveTheTechie

danche512 wrote: I tried several experiments from home and here are the results:

From work (work PC)From home (work PC)From home (home PC)
IEProblemOK OK
ChromeOK OK OK

The issue seems to be confined to IE running on my employer's network. Any ideas?


I would suggest talking to your employer's IT department.
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10 years 6 months ago #44304 by Pam
Someone else had a similar problem using IE. She found that clicking the compatibility icon located at the end of the address bar restored the page. The icon looks like a sheet of paper torn in half.

You might have "fixed" your problem by accessing the site from home. If your access is still good when you get back to work, get your colleague to try clicking on the icon described above and see if that helps, before referring to the IT department.

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10 years 6 months ago #44305 by SteveTheTechie

Pam wrote: Someone else had a similar problem using IE. She found that clicking the compatibility icon located at the end of the address bar restored the page. The icon looks like a sheet of paper torn in half.

You might have "fixed" your problem by accessing the site from home. If your access is still good when you get back to work, get your colleague to try clicking on the icon described above and see if that helps, before referring to the IT department.


Compatibility mode should not be left enabled... it causes other issues.
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10 years 6 months ago - 10 years 6 months ago #44312 by SteveTheTechie
Can you please do me a favor and try the following:

In IE from your work computer and your incompletely loaded website, press the F12 key. That will enable the developer tools. Just minimize the developer tools window that shows up.

Using Ctrl + F5 , reload your website without the cache. When you do this, the developer tools should catch any errors that it is finding.

If the developer tools window is not showing, then press the F12 key again or select the window from the taskbar at the bottom.

>>>What you are looking for is something in the bottom pane of the developer tools window that says Error... it should be in red if there is an error.

If this does not help sort this out, I may ask you to run some test code for me.
Last edit: 10 years 6 months ago by SteveTheTechie.
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10 years 6 months ago #44316 by danche512
Here is an error that is reported:

SCRIPT5009: 'Element' is undefined
File: utilities.min.js, Line: 1, Column: 9387

Attaching a screen shot.

It also looks like I am running in Compatibility mode.
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