Member Password Reset Issue

Hello,

I am the webmaster for Club 3869598 Frontline Speakers. Two users are unable to reset their passwords for our local website

3869598.toastmastersclubs.org/

The users are:

Jeanine.larsen@merial.com
Nilusha.padivitage@merial.com

Please help.

Thank you,
Dan.F

Dan

Make sure they clear their browser caches/temporary internet files.

I resent the authorization email to Jeanine Larsen and i can see the email being received by her email service. Have her checlk her spam box, if not there she will have to contact her IT department to see what they did with the email.

Jan 13 13:52:18 toastmastersclubs sendmail[20222]: t0DDqHQU020218: to=<jeanine.larsen@merial.com>, ctladdr= (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120765, relay=xspz10k428f.sanofi.com. [193.202.95.61], dsn=2.0.0, stat=Sent (t0DDqHVc027332 Message accepted for delivery)

same for Nilusha Padivitage

Jan 13 13:55:18 toastmastersclubs sendmail[23050]: t0DDtHZd023045: to=<nilusha.padivitage@merial.com>, ctladdr= (501/502), delay=00:00:01, xdelay=00:00:00, mailer=esmtp, pri=120769, relay=xspz10p120b.sanofi.com. [205.137.77.43], dsn=2.0.0, stat=Sent (t0DDtIge028426 Message accepted for delivery)