Member Unable to Log In to Club # 4976

Hello Steve,

I have attached a file of the email that my member sent. She is now no longer able to access her account. She is one of our active members and she needs to access to the website. Please let me know if this helps at all. She has said that she has attempted to connect on several internet browsers.

Thanks,
Chase

She just needs to click the Authenticate button without a password, then check her email for the link to set a new password. The link may end up in her junk email, so she needs to look there for it also.

Also, she can click the eye icon to verify that she entered the password correctly.

If the spinner starts, she needs to wait for it to finish.

Hey Steve,

I just wanted to let you know that the member in question has been able to login to the site on other computers. She claimed that this did not work previously. It seems like this is indeed a browser issue.

Thanks so much for your help and support!

-Chase