Member Unable to Log In to Club # 4976

Hello FreeToastHost Members,

I admin the website for Club 4976. I am able to perform the basic functions of managing the website, but am unable to explain the issues one of our members is having.


The user was prompted to change her username by the website. After logging in she tries to load the agenda and the loading circle just keeps on turning. She claims that deleting her browsing history has solved the problem in the past, but she did so again and it did not solve the issue.

She says that now by attempting to login she is 'automatically brought to the circling endlessly thing, even before I am able to select where I want to go.'


This member has been using the website for quite a while and is familiar with how it works. If anyone has a solution, or can provide technical support, I would greatly appreciate it. I can provide more details if needed.

Thanks,
Chase

please have the member check her cookie setting to this doc.
support.toastmastersclubs.org/doc/item/i...orer-cookie-settings

Thank you Brian. I have forwarded this link to the affected individual. I will report back if this solved the problem. I appreciate your prompt response!

The individual said that this did not resolve the problem. Today during the meeting she brought up the issue and several other members have been experiencing the same issue. Is there a chance that there is a problem with our website?

Thanks,
Chase

Need more info... browser and browser version, any relevant screen shots, etc.

Also, have them click the Reload link at the bottom of the screen. (scroll to bottom)