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New member can't set up password

  • Sunni Ashley
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New member can't set up password

9 years 3 months ago
#60838
I have a new member reporting that she tries to create a password but is unable to. Her request was actually asking what the password requirements are:

Her email - "Thank you, yes, I received the email (with link). However when I go into set a password it keeps telling me that it's an in valid password. I have tried different combinations of Lange, letters, numbers ... You get the idea. What I'm looking for is their policy about what they're looking for in a password."

So she is not being prompted to create a new password or given the specific of what the password should look like.

Thank you,
Sunni
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  • SteveTheTechie
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Re: New member can't set up password

9 years 3 months ago
#60839
There was a problem with the password criteria being displayed in the dialog... that has been fixed. Tell her to try again, and the dialog should state the criteria.
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