VP PR not getting facebook recovery password

The vppr@manoticktoastmasters.org is not getting any facebook recovery messages.

Any non-member can sent to the vppr email address but for some reason messages generated by facebook are rejected.

I tried a facebook recovery password on my personal facebook page and I do get the recovery email.

Is there a way on our Free Toast site where I can de-activate spam filtering completely to effectively allow any kind of email traffic through on a temporary basis so that I can get the facebook recovery email?

We are not going to kill our spam filter.

However, you can try whitelisting and you can up your spam threshold... that may help.

support.toastmastersclubs.org/doc/item/email-and-contact-forms

I have added the following whitelist entry:

@facebook.com,@facebookmail.com,security@facebook.com,security@facebookmail.com

I sent 2 facebook account password resets to the vppr alias within the last 2 hours. Not getting any email. I had a non member send a message to the vppr@manoticktoastmasters.org and no problems. Odd I am not getting the facebook messages.

I am not sure if the emails from facebook are being rejected. Is there a way at your end to check the e-mail log of incoming emails traffic destined to the manoticktoastmasters.org domain? Is it a domain configuration issue with respect how email traffic is handled and what should show in the nslookup on our domain in terms of a correct email configuration?

I've had a look at the email logs.

I notice that earlier in January, several times outmail.facebook.com managed to get itself onto a spam-blocklist. But I see no signs of that in the last week or so.

Around 25 January there are several entries like this:

Email isn't my strong suit, but to me this looks like the emails are leaving the FTH server and getting tangled up somewhere else. Maybe talk to your email provider?

I just sent about 8 facebook pasword resets. Can you query the email log from 12:05am to 12:15am with today's date (Feb 2).

Ok, got the cause... Your custom domain DNS records are not set up correctly for FTH email.

viewdns.info/dnsrecord/?domain=www.manoticktoastmasters.org

No MX record and no mail A record... (so no FTH email for custom domain)

You need to have whoever set up the custom domain fix that via the registrar's website. Not something we can do for you.

support.toastmastersclubs.org/doc/item/dns-settings-overview