New member unable to register

Good afternoon. I have a member who is trying to access the member part of our Club Website
He has requested a password reset multiple times but never receives the authentication link in his email.
I have double and triple confirmed that his email address is correct in the member management portal. Can't think of anyone else/


We use the URL provided to us by Free Toast Host though we have customized the link: dadecountytoasters.toastmastersclubs.org/

1) always post your club number

2) You have to tell us his first name at least.

Sorry.
4555744

Member Name: Eugenio Jaramillo
email: eugenio.jaramillo@icloud.com

The emails are being sent to his email account. Have him check his spank/junkbox

May 30 13:51:45 toastmastersclubs sendmail[16495]: v4UDphPJ016460: to=<eugenio.jaramillo@icloud.com>, ctladdr= (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123307, relay=mx6.mail.icloud.com. [17.172.34.71], dsn=2.0.0, stat=Sent (Ok.)
May 30 16:14:25 toastmastersclubs sendmail[19038]: v4UGEM8X019034: to=<eugenio.jaramillo@icloud.com>, ctladdr= (501/502), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=129343, relay=mx4.mail.icloud.com. [17.178.97.73], dsn=2.0.0, stat=Sent (Ok.)
May 30 16:15:19 toastmastersclubs sendmail[19691]: v4UGFFw3019688: to=<eugenio.jaramillo@icloud.com>, ctladdr= (501/502), delay=00:00:04, xdelay=00:00:04, mailer=esmtp, pri=129372, relay=mx5.mail.icloud.com. [17.133.229.13], dsn=2.0.0, stat=Sent (Ok.)
May 30 16:15:55 toastmastersclubs sendmail[20147]: v4UGFrY4020144: to=<eugenio.jaramillo@icloud.com>, ctladdr= (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=129340, relay=mx4.mail.icloud.com. [17.178.97.77], dsn=2.0.0, stat=Sent (Ok.)
May 30 16:16:33 toastmastersclubs sendmail[20870]: v4UGGVQ3020867: to=<eugenio.jaramillo@icloud.com>, ctladdr= (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=129351, relay=mx2.mail.icloud.com. [17.178.102.79], dsn=2.0.0, stat=Sent (Ok.)
May 30 17:49:13 toastmastersclubs sendmail[14644]: v4UHnB0Y014641: to=<eugenio.jaramillo@icloud.com>, ctladdr= (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=121024, relay=mx1.mail.icloud.com. [17.172.34.9], dsn=2.0.0, stat=Sent (Ok.)

Thank you. will do.