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Unable to Email Agenda

  • molinsky
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8 years 1 month ago #63880 by molinsky
Unable to Email Agenda was created by molinsky
Club 1169

We are unable to email our agenda. Meeting is tomorrow and we need to find people to file many roles still. After pushing send on the website, it appears to complete but the email is never received.

Please assist.

Thanks,

-Mitch Olinsky
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8 years 1 month ago #63882 by Brian
Replied by Brian on topic Unable to Email Agenda
your domain www.businessandprofessionaltoastmasters.org is not setup properly for email you are missing the MX records.

mail.domain.ext A 50.19.253.65 (This is used with the MX record below to enable email to get to the FreeToastHost server.)

1 MX record for mail

domain.ext MX-10 mail.domain.ext (This tells the registrar how to direct email to an email address containing the custom domain name.)


You can use your 1169.toastmastersclubs.org to send the agenda until your domain has been corrected
I sent it out and I can see it being delivered

Jul 11 01:36:36 toastmastersclubs sendmail[682]: v6B1aZhX000676: to=<molinsky@jpefcu.org>, ctladdr= (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=137775, relay=mx.usa.net. [165.212.65.113], dsn=2.0.0, stat=Sent (Mail accepted (184VgkBKK2192Ms8))
Jul 11 01:42:38 toastmastersclubs sendmail[3676]: v6B1gXrH003672: to=<molinsky@jpefcu.org>, ctladdr= (501/502), delay=00:00:05, xdelay=00:00:05, mailer=esmtp, pri=137775, relay=mx.usa.net. [165.212.65.113], dsn=2.0.0, stat=Sent (Mail accepted (014VgkBQM8896Ms6))
Jul 11 02:14:32 toastmastersclubs sendmail[23525]: v6B2EVu1023522: to=<molinsky@jpefcu.org>, ctladdr= (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=132472, relay=mx.usa.net. [165.212.65.113], dsn=2.0.0, stat=Sent (Mail accepted (678Vgkcof8240Ms1)
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8 years 1 month ago #63885 by molinsky
Replied by molinsky on topic Unable to Email Agendahttps://support.toastmastersclubs.org/5-support-reque
Brian,

Attached is a screenshot of our GoDaddy Records. What exactly is wrong? Or else, what should we have for our Type, Name, and Value?

Thanks,

-Mitch
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8 years 1 month ago - 8 years 1 month ago #63888 by SteveTheTechie
Replied by SteveTheTechie on topic Unable to Email Agendahttps://support.toastmastersclubs.org/5-support-reque
Mitch, Brian is right that their is something fishy about your DNS record(s) for email. To my eye using the digwebinterface.com tool, it looks like you have an extra bogus MX record. dig is considered an authoritative tool--this is just the web based version of it.

For context, my club also uses GoDaddy for its custom domain: mindfulcommunicators.org

When I dig the mail.mindfulcommunicators.org records I get (w/ ANY option):
Code:
mail.mindfulcommunicators.org. 3599 IN A 50.19.253.65

When I dig the mail.businessandprofessionaltoastmasters.org records I get (w/ ANY option):
Code:
mail.businessandprofessionaltoastmasters.org. 2165 IN A 50.19.253.65 mail.businessandprofessionaltoastmasters.org. 2165 IN MX 1 mail.businessandprofessionaltoastmasters.org.
Note the extra record which is self-referential (circular). This is a key difference from my club's DNS which uses GoDaddy, is well established and whose email works fine. I am a bit puzzled how you managed to get this extra record. :? You should talk to GoDaddy customer support about getting this extra bogus MX record removed.

To be complete, there is another MX record (dns is hierarchical) found by doing a dig on businessandprofessionaltoastmasters.org (w/ ANY option) which looks ok to me:
Code:
businessandprofessionaltoastmasters.org. 599 IN A 50.19.253.65 businessandprofessionaltoastmasters.org. 3599 IN NS ns57.domaincontrol.com. businessandprofessionaltoastmasters.org. 3599 IN NS ns58.domaincontrol.com. businessandprofessionaltoastmasters.org. 599 IN SOA ns57.domaincontrol.com. dns.jomax.net. 2017071000 28800 7200 604800 600 businessandprofessionaltoastmasters.org. 3599 IN MX 0 mail.businessandprofessionaltoastmasters.org.

The MX record should only exist for the top-level domain.

My club's top level domain DNS records (again... GoDaddy is our registrar)... pretty close:
Code:
mindfulcommunicators.org. 3599 IN A 50.19.253.65 mindfulcommunicators.org. 3599 IN NS ns43.domaincontrol.com. mindfulcommunicators.org. 3599 IN NS ns44.domaincontrol.com. mindfulcommunicators.org. 3599 IN SOA ns43.domaincontrol.com. dns.jomax.net. 2016081700 28800 7200 604800 3600 mindfulcommunicators.org. 3599 IN MX 0 mail.mindfulcommunicators.org.
Last edit: 8 years 1 month ago by SteveTheTechie.
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8 years 1 month ago #63889 by SteveTheTechie
Replied by SteveTheTechie on topic Unable to Email Agendahttps://support.toastmastersclubs.org/5-support-reque
Bottom line, if you have any issues w/ MX records, then you will have email issues.
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  • molinsky
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8 years 1 month ago #63896 by molinsky
Replied by molinsky on topic Unable to Email Agenda
Thank everyone.

I added a second mail record yesterday. Today, our site was completely down so I called GoDaddy support. Apparently there was a global internet outage...fun day for support.

Anyway, they looked at the mindfulcommunicators site and walked me through removing both mail records. There is still an A record for mail.domain.ext. When the website comes back up, I'll see if the issue is resolved.

I'm still coureous as to why email worked for many months, then all of a sudden stopped.

Keep you fingers crossed for us.
-Mitch
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