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Can't change FTH2 admin

  • kenbraly
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7 years 7 months ago #67028 by kenbraly
Can't change FTH2 admin was created by kenbraly
I'm the new VP-Education for club 4547. Our FTH2 website (4547.toastmastersclubs.org) has not been updated in over a year. The current officers do not know who the FTH2 admin is. I am trying to change the admin to myself for now.

When I go to the Club Admin Change Request page and put in my club number (4547), it says, "checking club number..." and just sits there. I can enter my name and email address, but the Submit button remains inactive because it never finds the club number. (I tried with a different club I belong to, and it couldn't find that one either.)

So I can't get into the site because I'm not the admin, we don't know who the current admin is or if that person is even a member, and it won't let me change the admin.

Is there something that can be done?

Thanks,
-Ken
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7 years 7 months ago #67029 by Brian
Replied by Brian on topic Can't change FTH2 admin
1) you need to fix the club contact email address on toastmasters.org you cannot use officers-nnnn@

2) then follow these directions to change the site admin.
support.toastmastersclubs.org/doc/item/w...-no-longer-available
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7 years 7 months ago #67030 by SteveTheTechie
Replied by SteveTheTechie on topic Can't change FTH2 admin

kenbraly wrote: I'm the new VP-Education for club 4547. Our FTH2 website (4547.toastmastersclubs.org) has not been updated in over a year. The current officers do not know who the FTH2 admin is. I am trying to change the admin to myself for now.

When I go to the Club Admin Change Request page and put in my club number (4547), it says, "checking club number..." and just sits there. I can enter my name and email address, but the Submit button remains inactive because it never finds the club number. (I tried with a different club I belong to, and it couldn't find that one either.)

So I can't get into the site because I'm not the admin, we don't know who the current admin is or if that person is even a member, and it won't let me change the admin.

Is there something that can be done?

Thanks,
-Ken


The admin change page works for me. We cannot do much else to investigate without more information: your browser, a screen capture, any javascript errors (via the developer console), etc.
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  • kenbraly
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7 years 7 months ago #67034 by kenbraly
Replied by kenbraly on topic Can't change FTH2 admin
Thank you for the reply. I have the same problem in Firefox and Safari browsers (running on Mac).

Attached are the screen capture and Javascript console.

Clearly there are some Javascript errors; I hope you know what they mean!

Thank you for any ideas you have; is there something I need to change?

-Ken

P.S. Brian said we needed to change the club's contact email address on the TMI website. That's been done.
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7 years 7 months ago #67036 by Brian
Replied by Brian on topic Can't change FTH2 admin
NOTE: The contact email(s), ken@kenb.com and efoi@hotmail.com, will be used for approval of this request.

The confirmation link has been sent to those listed as club contacts ( ken@kenb.com and efoi@hotmail.com ). You will be notified once one of the contacts confirms or denies the request.
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7 years 7 months ago - 7 years 7 months ago #67037 by Brian
Replied by Brian on topic Can't change FTH2 admin
You have a local issue with your PC, i have used the form and it works fine.
Last edit: 7 years 7 months ago by Brian.
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