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Reset Site Adimin Password

  • meghanriley
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Reset Site Adimin Password

7 years 6 months ago
#73908
Hello
One of my clubs cannot reset the site Admin Password, 6931229.toastmastersclubs.org .
We have tried in both IE and Chrome.
We have tried it on two different laptops,
two different service providers, so not lock out issues within the company,
and we reset the web page before each request.

If I try the process for club #4802158 the reset works just as it should.

Is there any reason why it should not work for #6931229? Is there a trick we are missing?
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  • Brian
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Re: Reset Site Adimin Password

7 years 6 months ago
#73909
R Roberts is the site admin and looks like it is going to her work email.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
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  • meghanriley
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Re: Reset Site Adimin Password

7 years 6 months ago
#73910
Yes, it is going to her email address - we did a 20-minute zoom call and we tried to reset the admin password all different ways - I'm the club mentor - but it never unlocks the Site Admin for her.
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Re: Reset Site Adimin Password

7 years 6 months ago - 7 years 6 months ago
#73911
Is she entering a password that conforms to the password rules?
Code:
Passwords must be at least 10 characters in length and contain both letters and numbers, and may also contain any of the following: _~!@#\$&*-+=

What is the error that is presented to her?
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
Last edit: 7 years 6 months ago by Brian.
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