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New Member Can't login

  • nrpardee
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New Member Can't login

6 years 11 months ago
#74465
I'd rather not start a new thread for the same problem, but the thread is locked.
I added a new member to orangeorators.org, but he can't login. He enters his email, which I verified with him viewing my entry in FTH. He clicks on the button, and enters nothing in the password. he has cookies enabled.
He tried twice since my last entry in the thread. First name Mihir

For all of the information you can check the prior thread ending a day ago.
Thanks
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  • Brian
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Re: New Member Can't login

6 years 11 months ago
#74469
You the site admin are not understanding the process.

1) enter the new member into the system. You did this.
2) The new member email clicks the opt-in link in the email her receives from FTH. This has not been done. The site admin has to resend the opt-in email.
3) Once the link opt-in email is clicked he will receive a second email with the link to create his password.
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
The following user(s) said Thank You: SteveTheTechie
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  • nrpardee
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Re: New Member Can't login

6 years 11 months ago
#74475
Yep, I didn't understand it, but. In my defense, I read the login instructions very carefully and this was imprinted on my mind (esp. the "if this is your first time logging in".)
" If this is your first time logging in, or if you forgot your password, just select your name / username above, then click Authenticate / Login below without entering a password. A link will be e-mailed to you to set your password."

for us old timers, we didn't go through this, or it was so long ago we've forgotten, or we were kind of clueless then :-) Adding people is relatively recent for me. Most (almost all) get through it with no problem so all we do is add the new people to the site and we don't pay any attention to the process.

After this, I expect I'll know what to do, and I do greatly appreciate your help.
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