- Posts: 10
- Thank you received: 1
Credentials no longer work / password reset no longer working
6 years 3 months ago #74919
by Jasons
Replied by Jasons on topic Credentials no longer work / password reset no longer working
Hi Pam,
I've already closed my browser, reset my link in an incognito window, copied and pasted my link, and requested a password reset link several times.
The password reset links are always broken.
This isn't the first time this has happened. Last time we had to delete my account and remake it.
Thanks,
Jason
I've already closed my browser, reset my link in an incognito window, copied and pasted my link, and requested a password reset link several times.
The password reset links are always broken.
This isn't the first time this has happened. Last time we had to delete my account and remake it.
Thanks,
Jason
The topic has been locked.
6 years 3 months ago #74922
by Brian
Replied by Brian on topic Credentials no longer work / password reset no longer working
You don't have to delete your account.
Do not use incognito window, they prevent cookies.
Clear your browser cache and cookies for the site.
Do not use incognito window, they prevent cookies.
Clear your browser cache and cookies for the site.
The topic has been locked.
6 years 3 months ago #74923
by Jasons
Replied by Jasons on topic Credentials no longer work / password reset no longer working
Hi Brian,
I have cleared the cache and cookies for the site, the issue persists.
Please advise on what I can do to help further diagnose the problem.
Thanks,
Jason
I have cleared the cache and cookies for the site, the issue persists.
Please advise on what I can do to help further diagnose the problem.
Thanks,
Jason
The topic has been locked.
- RogerM
- Visitor
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6 years 3 months ago #74924
by RogerM
Replied by RogerM on topic Credentials no longer work / password reset no longer working
May I ask which browser and version you are using?
The topic has been locked.
6 years 3 months ago #74925
by Jasons
Replied by Jasons on topic Credentials no longer work / password reset no longer working
I am using Opera v58.0.3135.127
I am now able to log in to my account, negating the need to reset my password. But now that I'm logged in, all the role option buttons are just text that says "Agenda Locked to Members".
To better explain my issues: A few weeks ago, I was suddenly unable to login to my toastmastersclubs.org account despite not changing my credentials. So I've been trying to reset my password, but that didn't work. But now my original credentials are working, but when I login, my account doesn't have the ability to participate in the online agendas.
I am now able to log in to my account, negating the need to reset my password. But now that I'm logged in, all the role option buttons are just text that says "Agenda Locked to Members".
To better explain my issues: A few weeks ago, I was suddenly unable to login to my toastmastersclubs.org account despite not changing my credentials. So I've been trying to reset my password, but that didn't work. But now my original credentials are working, but when I login, my account doesn't have the ability to participate in the online agendas.
The topic has been locked.
6 years 3 months ago #74926
by Brian
Replied by Brian on topic Credentials no longer work / password reset no longer working
please try chrome or Firefox. We do not maintain compatibility with Opera
The topic has been locked.
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