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Credentials no longer work / password reset no longer working

  • Jasons
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Re: Credentials no longer work / password reset no longer working

6 years 6 months ago
#74919
Hi Pam,
I've already closed my browser, reset my link in an incognito window, copied and pasted my link, and requested a password reset link several times.
The password reset links are always broken.
This isn't the first time this has happened. Last time we had to delete my account and remake it.
Thanks,
Jason
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  • Brian
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Re: Credentials no longer work / password reset no longer working

6 years 6 months ago
#74922
You don't have to delete your account.
Do not use incognito window, they prevent cookies.

Clear your browser cache and cookies for the site.
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Re: Credentials no longer work / password reset no longer working

6 years 6 months ago
#74923
Hi Brian,
I have cleared the cache and cookies for the site, the issue persists.
Please advise on what I can do to help further diagnose the problem.
Thanks,
Jason
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  • RogerM
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Re: Credentials no longer work / password reset no longer working

6 years 6 months ago
#74924
May I ask which browser and version you are using?
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Re: Credentials no longer work / password reset no longer working

6 years 6 months ago
#74925
I am using Opera v58.0.3135.127

I am now able to log in to my account, negating the need to reset my password. But now that I'm logged in, all the role option buttons are just text that says "Agenda Locked to Members".

To better explain my issues: A few weeks ago, I was suddenly unable to login to my toastmastersclubs.org account despite not changing my credentials. So I've been trying to reset my password, but that didn't work. But now my original credentials are working, but when I login, my account doesn't have the ability to participate in the online agendas.
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  • Brian
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Re: Credentials no longer work / password reset no longer working

6 years 6 months ago
#74926
please try chrome or Firefox. We do not maintain compatibility with Opera
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