Credentials no longer work / password reset no longer working

Hi,

One of our members is having some trouble logging in over the past few weeks. He is unable to sign in, and it seems as though our TM site randomly forgets his credentials. When he tries to reset his password, the link in the reset password email generates an error message (see image below) and he remains locked out of his account.



Any idea why this would be?

Our club is Alpha Beta Toastmasters, #2666972

The email links are valid for 1 use only. Once the person sets the password they should never use the link again.

They will require a new link if they forget their password again.

Make sure they have their browser cookies set correctly using the information in the docs.
support.toastmastersclubs.org/doc/item/cookie-settings

The problem is that the password reset link doesn't work on the first use. Every time I get a new password reset email, the link is broken and generates the error message from the earlier screen shot.
I have cookies enabled on my web browser.

Copy and paste the text of the link into your browser, do not click on the link.

Hi Brian,
Thanks for your prompt reply. When I copy the 'reset password' link into the browser, I get the same result.

Do you belong to more than one club? Try logging out of all club websites you have access to, and close your browser before clicking the link. I suggest you force a new link (password request), as the original one might have expired by now.