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Member cannot reset password due to link error

  • KaeBender
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Member cannot reset password due to link error

6 years 3 months ago
#75093
I had a member have a tough time logging in from an iphone. She finally was able on her computer. She followed these instructions:

Go on [Club FTH website] and try to sign on without the password. Then they SYSTEM sends you a new link. Close [Club FTH website] and THEN open the new link and set your password.

The other problem can be if the link is truncated or has spaces from being on different lines when viewed.

Hope that helps.
The following user(s) said Thank You: Pam
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  • Brian
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Re: Member cannot reset password due to link error

6 years 3 months ago
#75095
At least the first name of the member. Please.
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  • SteveTheTechie
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Re: Member cannot reset password due to link error

6 years 3 months ago
#75096
Also need the email agent/system they are using.
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