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one officer not able to email the officers list

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5 years 11 months ago - 5 years 11 months ago #76429 by leeives
Hi, I'm hoping someone can take a look at an issue we're experiencing where our treasurer cannot successfully get a email through the officers distribution list. She's been an officer for several years and hasn't had any issues until this past week or so. She has a me.com address (apple alias) and we're not sure what has changed.

Here is the header of a recent test email that she sent (I had her cc me directly). Any insight you could provide would be greatly appreciated. Thank you in advance.


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BrattleMasters, Club #1051632
brattleboro.toastmastersclubs.org
Last edit: 5 years 11 months ago by leeives.
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5 years 11 months ago - 5 years 11 months ago #76430 by SteveTheTechie

leeives wrote: our treasurer cannot successfully get a email through the officers distribution list


What exactly does this mean? Does your treasurer get a bounce or an error message back that indicates an email was not sent? What is the text of that error message? (BTW, thanks for the headers.)
Last edit: 5 years 11 months ago by SteveTheTechie.
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5 years 11 months ago - 5 years 11 months ago #76431 by leeives
Thanks for the quick response, Steve!

She doesn't receive any errors, which made me look again (for the 100th time) at the header I posted, and I think I see the issue now. She has the officers email address as the name (in quotes), but her own email address in brackets:
Code:
"name" <email_address>

So she's actually just been emailing herself and not he officers at all. It must have somehow got added to her contacts or auto-fill settings like that. I'll have her test again, but I suspect this has been the issue right along. I'll post back here after confirming.

Thanks again.

(Edited for clarity, in case this could help others down the road)

BrattleMasters, Club #1051632
brattleboro.toastmastersclubs.org
Last edit: 5 years 11 months ago by leeives.
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5 years 11 months ago #76432 by leeives
We are all set, Steve - that was the issue! Thanks for your time - appreciate it!

BrattleMasters, Club #1051632
brattleboro.toastmastersclubs.org
The following user(s) said Thank You: SteveTheTechie
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