Can't log in as administrator

I am registered as the administrator for our site with email spencer52@comcast.net. My password is not recognized.
I need assistance logging in as admin.
Donna Spencer
Club 7327
sarasotawcr.toastmastersclubs.org

The site admin user and password are not the same as your member user and password.

Dear Brian,

Apparently when I first created our website a long time ago I used our club number as our user name. I changed my password to match my club info but I could not change the user name to match. I am asking for further assistance to resolve this mater please. I still cannot log in.

With respect,

Donna Spencer

Donna, there is no "admin username", per se, just your club number and admin password. We always require that you enter your club number and admin password for admin logins, but the club number is always just your actual club number, not a "username". However, anyone can find your club number online, so the admin password is really what matters. The club number entry is really a "legacy" part of the admin login, since the system actually determines the club number as soon as you access the website (regardless of login status).

Dear Steve and Brian,
I appreciate your responses. I have done everything that I can think of to correct the problem myself. My password matches the one that I use to log in to the member side. I can get into the member side but I cannot get into the admin side. I need access as I am the admin of record. What is my next step?

Respectfully requesting assistance,
Donna Spencer, DTM
Educational VP
Club 7327
spencer52@comcast.net

Norma Mladineo was our past EVP and was acting as administrator. Is she still listed as administrator. If so how do we do a change over. At one point after my initial request for help three weeks ago I thought we had the issue resolved.

My best,
Donna Spencer, DTM
Educational VP
Club 7327
spencer52@comcast.net