Can't log in as administrator

From our system admin tools:

I am the system code developer. I have recently added a monitoring log to support us figuring out login/logout related issues.

The thing is that I also now track (via the log) when the Forgot Password Link has been clicked in the Admin Login dialog... I can see that in addition to failed login attempts, the Forgot Password Link has not been clicked during this time.

This link is in the Admin Login dialog and is specifically there for this situation--please get familiar with the tools that are provided for you in the system. Please click that link in that dialog and you will get an email at your registered admin email address with an access link in it. Once you click the link and are logged in that way, make sure that you visit the Administrator Information tab in the Admin Console and reset the password as you choose. (make sure you save the change)

Dear Steve,

I did as you instructed and clicked on the forgot login link. I did it twice 15 minutes apart. I have not received any emails from FTH. The instruction said I should receive it right away.

Thank you for responding to my request for help and am looking forward to learning more about how to solve this issue.

Regards,
Donna Spencer, EVP
Club 7327

The emails were sent and received by comcast. Please check your spam folder for them. The subject of the emails is a bit "nondescript", but they were sent. Our log information is below.

Dear Steve,
The emails were not in my spam folder. Can you reset my password to 1944donna for me? My phone number is 941-321-8961 if you need to talk about it.

Thanks,
Donna Spencer
7327

We do not set passwords for people. Besides, you just posted it in a public forum. As we are volunteers, we do not do phone support.

If you cannot receive emails from the system via your comcast account, you are going to have other issues moving forward. You need to talk to comcast and figure out what they are doing with the emails. I have confirmed that we sent the emails and comcast received them.

If you have an overly aggressive spam filter, there is not anything we can do about that once we confirm that we have delivered the emails.