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Member doesn't receive password reset
5 years 11 months ago #76891
by elcidb
Member doesn't receive password reset was created by elcidb
Hello,
We're having the same issue with club #4396476. I'm the admin for the FTH site Our new members get the 'opt in' email, then I get the emails that our new members have requested a new password. However, they are not receiving the reset password email. I've actually done this myself. I do get the admin email confirming that I requested a new password, but then I too do not get the password reset email.
Would you be able to check if our FTH site is working properly? Thanks!
We're having the same issue with club #4396476. I'm the admin for the FTH site Our new members get the 'opt in' email, then I get the emails that our new members have requested a new password. However, they are not receiving the reset password email. I've actually done this myself. I do get the admin email confirming that I requested a new password, but then I too do not get the password reset email.
Would you be able to check if our FTH site is working properly? Thanks!
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5 years 11 months ago #76895
by Brian
Replied by Brian on topic Member doesn't receive password reset
1) without at least a first name I cannot look into the issue
2) as most of you are using a company email i would guess your companies spam filters are stopping the emails. You will need to talk to your IT department
2) as most of you are using a company email i would guess your companies spam filters are stopping the emails. You will need to talk to your IT department
The following user(s) said Thank You: SteveTheTechie
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5 years 10 months ago #76983
by elcidb
Replied by elcidb on topic Member doesn't receive password reset
Hi Brian,
Thanks for responding back! My name is El Cid Balitaan. My email is elcidb@aaisonline.com. I thought it was my company spam folder too but when I checked, nothing was there. Also, they are still receiving the 'opt in' emails as well as any email I send via the FTH website, so my company is definitely not blocking the sender domain. The only email they are not receiving is the 'password reset' email. Any other thought?
Thanks for responding back! My name is El Cid Balitaan. My email is elcidb@aaisonline.com. I thought it was my company spam folder too but when I checked, nothing was there. Also, they are still receiving the 'opt in' emails as well as any email I send via the FTH website, so my company is definitely not blocking the sender domain. The only email they are not receiving is the 'password reset' email. Any other thought?
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5 years 10 months ago #76984
by Brian
Replied by Brian on topic Member doesn't receive password reset
Who is "they" please be specific.
I just send your a password reset and your email service accpeted the email, Please give this log extra to you IT department to find the missing email
Sep 10 13:53:50 toastmastersclubs sendmail[27100]: x8ADroYh027097: to=<elcidb@aaisonline.com>, ctladdr= (501/502), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=121443, relay=east.smtp.mx.exch031.serverdata.net. [64.78.25.99], dsn=2.0.0, stat=Sent (Ok: queued as 596A1E0015)
I just send your a password reset and your email service accpeted the email, Please give this log extra to you IT department to find the missing email
Sep 10 13:53:50 toastmastersclubs sendmail[27100]: x8ADroYh027097: to=<elcidb@aaisonline.com>, ctladdr=
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5 years 10 months ago #76985
by elcidb
Replied by elcidb on topic Member doesn't receive password reset
Thanks Brian!
"They' refers to all the current members of our TM club. I did not receive the password email that you just sent, but I did receive the 'admin' email saying the password email was sent to me. Weird. I'll show the log to my IT group. Thanks!
"They' refers to all the current members of our TM club. I did not receive the password email that you just sent, but I did receive the 'admin' email saying the password email was sent to me. Weird. I'll show the log to my IT group. Thanks!
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