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password reset not working

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password reset not working

5 years 11 months ago
#77175
The password reset function is supposed to send an email to the user... It is not working at present.
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Re: password reset not working

5 years 11 months ago
#77176
We cannot assist you because you didn't give us your club number and at least the first name of the person with the issue.
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Re: password reset not working

5 years 11 months ago
#77177
Thanks for your response. Sorry for not providing complete info - i supposed that if it was a system-wide issue, it didn't matter which account was involved - that was a bad supposition.
The account is mine, club #1115312, username dan-tm ... I saw not way to submit a support request without creating a new account. This account can be closed, hopefully after access is restored to the other.
Many thanks.
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Re: password reset not working

5 years 11 months ago
#77178
Are you talking about your club website or this support forum?
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Re: password reset not working

5 years 11 months ago
#77179
I'm talking about logging into the support forum. access to the club site is fine. when filling in the form to reset password on the support forum login, i get a notice that an email is being sent to my email address... but such an email is not received.
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Re: password reset not working

5 years 11 months ago
#77181
Your spam email service is blocking email from the support forum

Try adding admin@toastmastersclubs.org to your whitelist
Code:
Sep 24 13:15:22 mail sendmail[12042]: x8ODFKgX012040: to=<dan-tm@nysmarts.com>, delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=120789, relay=mx10.mailspamprotection.com. [107.6.149.10], dsn=5.0.0, stat=Service unavailable Sep 24 13:21:01 mail sendmail[12528]: x8ODKxNE012526: to=<dan-tm@nysmarts.com>, delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=121044, relay=mx10.mailspamprotection.com. [99.198.97.42], dsn=5.0.0, stat=Service unavailable Sep 24 13:35:03 mail sendmail[13488]: x8ODZ284013486: to=<dan-tm@nysmarts.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121044, relay=mx10.mailspamprotection.com. [35.208.121.216], dsn=5.0.0, stat=Service unavailable
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