Reset blocked too many times counter

Hi,

We have a member who is no longer receiving emails through the FTH mailing lists (officers@... and members@...).

Error message: ".... was skipped because it has previously bounced too many times. Please visit support.toastmastersclubs.org and post a support request message for more information."

Would it be possible to have the block counter reset and if possible a reason why it was failing?

Thank you

Members first name is required so we can see what is going on.

The member is Louise

Louise needs to contact bigpond.com her email service ans have them whitelist server@toastmastersclubs.org and agenda@toastmastersclubs.org

FTH sends a lot of email to the Toastmasters members and bigpond.com keeps marking the server as a spammer.

Seems someone sent Louise an email that contained a virus.

Thank you for your swift response.

In the interest of privacy, can I ask that either this thread be deleted or the member's private email address be taken out of the posts in this thread as it is now view-able by anyone who visits this page.

done