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Reset blocked too many times counter

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5 years 5 months ago - 5 years 5 months ago #78907 by Ash
Hi,

We have a member who is no longer receiving emails through the FTH mailing lists (officers@... and members@...).

Error message: ".... was skipped because it has previously bounced too many times. Please visit support.toastmastersclubs.org and post a support request message for more information."

Would it be possible to have the block counter reset and if possible a reason why it was failing?

Thank you
Last edit: 5 years 5 months ago by Ash.
The topic has been locked.
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5 years 5 months ago #78908 by Brian
Members first name is required so we can see what is going on.
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5 years 5 months ago - 5 years 5 months ago #78909 by Ash
The member is Louise
Last edit: 5 years 5 months ago by Ash.
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5 years 5 months ago - 5 years 5 months ago #78910 by Brian
Louise needs to contact bigpond.com her email service ans have them whitelist server@toastmastersclubs.org and agenda@toastmastersclubs.org

FTH sends a lot of email to the Toastmasters members and bigpond.com keeps marking the server as a spammer.

Seems someone sent Louise an email that contained a virus.
Last edit: 5 years 5 months ago by Brian.
The following user(s) said Thank You: Ash
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5 years 5 months ago #78911 by Ash
Thank you for your swift response.

In the interest of privacy, can I ask that either this thread be deleted or the member's private email address be taken out of the posts in this thread as it is now view-able by anyone who visits this page.
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5 years 5 months ago #78912 by Brian
done
The following user(s) said Thank You: Ash
The topic has been locked.
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