member skipped because it has previously bounced too many times

Member email address replaced with noemail by FTH server apparently because too many invalid attempts to reset password.
Edited back in member management but still is skipped in all-member message because it has previously bounced too many times.

Please reset the bounce count for member Lucas with email lucas.j.ovans@healthpartners.com

admin Duane Noto for HealthToasters club #9648
healthtoasters.toastmastersclubs.org/

The Bounce Count for Email Address [lucas.j.ovans@healthpartners.com] has been reset to zero.

Did they fix the problem, we are being told the USER UNKNOWN

Your email message to lucas.j.ovans@healthpartners.com could not be delivered
and was returned to the FreeToastHost server. Details are as follows:

Recipient Email Address: lucas.j.ovans@healthpartners.com
Email Subject: HealthToasters Member Authentication E-mail For Lucas Ovans
Date Sent: Mon, 30 Mar 2020 16:50:01 +0000

Diagnostic Code: 550 #5.7.1 Your access to submit messages to this e-mail system has been rejected.
Delivery Status: 5.1.1 userunknown
Date Last Attempted: Mon, 30 Mar 2020 16:50:02 GMT