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Cannot login

  • Sarika.syamala@gmail.com
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Cannot login

6 years 3 months ago
#79617
I cannot log in with my credentials. When I tried to request a reset password, I got an email with a password reset link. The link gives a "Session id attached to your email is not valid" error. I also got an email saying it is happening because a new device was used, which is not correct. I tried going through the IP adding process too. Attached is the error messages. In short, I cannot log in to my home club's site. ranchraconteurs.toastmastersclubs.org/
Club number: 873616
Please let me know what I need to do to get my access back.

Thanks,
Sarika
PS: When the login failed I got no notification on the website. Since I am the webmaster for the site, I got an email saying this member's (my) login failed.
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  • Pam
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Re: Cannot login

6 years 3 months ago
#79618
I'm not quite sure what causes the login issue, it has happened to me when logging on from an agenda link.
Try going to the website, then click into a page other than the home page (e.g. meeting information / directions). Then do a password reset (enter your name but leave the password blank) and try accessing from the new link that is sent to you. Also make sure you're not logged in as admin at the same time (I have no idea if that has any effect, but logout to be safe).

The new device message is sometimes triggered when your IP address changes. You can switch that notification off in your profile, once you manage to get in.
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  • Brian
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Re: Cannot login

6 years 3 months ago
#79621
You have a stale/damaged cookie on you browser for ranchraconteurs.toastmastersclubs.org
Clear your browser cookies for ranchraconteurs.toastmastersclubs.org
Thank you,

Brian McDonald DTM
Silver and Wiser Online Toastmasters Club #777940

Technical Support Consultant for FreeToastHost
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  • Sarika.syamala@gmail.com
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Re: Cannot login

6 years 3 months ago
#79622
This suggestion kept giving the same error - invalid session
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  • Sarika.syamala@gmail.com
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Re: Cannot login

6 years 3 months ago
#79623
Thank you Brian. Yes, clearing all data for the site and then resetting the password worked.
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